Privacy Policy

A Legal Disclaimer

Effective Date: September 04, 2025

This Privacy Policy describes how All Florida Injury (“we," "us," or "our") collects, uses, and discloses your personal information, including Protected Health Information (PHI), when you visit our website at www.allfloridainjury.com and use our telemedicine services. We are committed to protecting your privacy and complying with all applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Our Commitment to Privacy

We understand that your health information is sensitive. We maintain the privacy of your information to the same high standards we would if you were being treated in person. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

We collect information to provide you with telemedicine services related to your accident injury. This may include:

Identifiable Information: Name, address, phone number, email address, date of birth, and other demographic details.
Medical Information: Health records, symptoms, diagnoses, treatment plans, medical history, and records related to the accident.
Accident Information: Details about the accident, including date, time, location, and a description of how your injuries occurred.
Billing and Payment Information: Insurance details, financial information, and payment history.
Technical Information: Your IP address, browser type, device information, and activity on our website collected through cookies and other tracking technologies. We use this information to improve our website and services, not to compromise your health information.

3. How We Use Your Information

We use your information for the following purposes:

Treatment: To provide, coordinate, and manage your medical care and related services, including performing remote evaluations and providing diagnoses.
Payment: To obtain payment for our services, including confirming coverage with your health insurer, handling billing, and managing claims related to your accident.
Healthcare Operations: For administrative and operational purposes, such as quality improvement, staff training, and compliance activities.
Communication: To contact you about your treatment, appointments, billing, and important health information. We may contact you by phone, email, or text, with your consent.
Legal Proceedings: To provide relevant medical records and documentation in connection with legal proceedings related to your accident injury, with your authorization or as required by law.

4. Disclosure of Your Information

We may disclose your information to the following parties:

Other Healthcare Providers: We may share relevant PHI with other providers involved in your care, such as specialists, chiropractors or physical therapists, to coordinate your treatment.
Third-Party Vendors (Business Associates): We use third-party vendors for services like our telemedicine platform, billing, and record-keeping. We ensure these vendors sign a Business Associate Agreement (BAA) to commit to HIPAA compliance and protect your information.
Legal and Regulatory Authorities: We will disclose information when required by law, such as in response to a court order, subpoena, or government request.
In Your Legal Case: When you file a personal injury claim, you may be required to authorize the release of medical information relevant to your injury. We will only release information with your explicit, limited authorization or as required by law.
With Your Consent: We will not disclose your information to any other third party without your prior, specific consent.

5. Your Privacy Rights

Under HIPAA and other applicable laws, you have the following rights regarding your PHI:

Right to Access: You have the right to request a copy of your health records.
Right to Amend: You can ask us to correct or amend information in your health record that you believe is incorrect.
Right to an Accounting of Disclosures: You can request a list of certain disclosures of your PHI we have made.
Right to Request Restrictions: You can request a restriction on how we use or disclose your PHI for treatment, payment, or healthcare operations, though we are not always required to agree.
Right to Confidential Communications: You can request that we communicate with you about medical matters in a certain way or at a certain location.
Right to a Paper Copy: You have the right to receive a paper copy of this Privacy Policy upon request.

6. Security Measures

We implement robust administrative, physical, and technical safeguards to protect your Electronic Protected Health Information (ePHI). Our security measures include:

Using encrypted communication platforms for telemedicine visits and secure messaging.
Implementing strict access controls to ensure only authorized staff can access patient information.
Using password protection, encryption, and secure servers to protect data.
Conducting regular security risk assessments.

7. Your Responsibilities

Your privacy is a shared responsibility. You can help protect your information by:

Ensuring you are in a private, secure location for your telemedicine appointments.
Using a secure, password-protected internet connection.
Not using shared or public devices for your sessions.
Protecting your personal account information and passwords.

8. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on our website, and the effective date will be updated. Your continued use of our services after any such changes constitutes your acceptance of the new terms.

9. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

All Florida Injury
1901 W. Cass Street, Suite 2
941-773-2473
lori@allfloridainjury.com

If you believe your privacy rights have been violated, you can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.